At The Wash Box Laundromat, we understand your busy lifestyle and how important it is to have clean clothes on-hand at all times. We offer a one-stop solution for all of your laundry cleaning needs, including pick-ups, drop offs, wash & fold and coin or self laundry services. Use of any of our services indicates an agreement to be bound by the terms and conditions set forth below.
General Terms & Conditions
- All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non-visible defects in its material there is a possibility of discolouring or shrinkage. Such garments are accepted at owner's risk.
- Company will use reasonable efforts to ensure that washing, drying and folding services are maintained at a high level of quality.
- Company does not read manufacturer suggested care labels due to time constraints, and will not be responsible for garments labeled "hand wash only" or "dry clean only."
- Company accepts no liability for "special care" and delicate items that require special attention.
- Company is not responsible for any article left beyond 30 days. Storage fees of 12% per month apply thereafter. Articles unclaimed within three months may be sold to recover charges.
- Company reserves the right to refuse cleaning any garment.
- Complete removal of stains cannot be guaranteed and will be processed at customer's risk.
- Company is not responsible for loss of personal items (money, jewelry, etc.) left in articles.
- If customer cannot accept the loss of any garment, please do not leave it with us.
- In case of loss or damage, Company can reimburse up to 3× its processing cost only if Customer produces the bills. Compensation is in the form of services — no cash.
- Customers must count articles at delivery and notify the delivery person of any missing items. No claims after delivery has been accepted and signed.
- Company gives a warranty of 7 days from delivery for quality-related issues (only if the article has not been used after service).
- Customers may receive transactional and marketing updates (Calls/SMS/Email/App). To opt out, register a request with our Customer Care Department.
- Company shall not be held responsible for any ornaments/jewellery fittings on garments.
- Customers must examine articles for damage at delivery and notify at that time. No claims afterwards.
- Any loss/damage/delay due to Force Majeure — Company is not liable for any compensation.
- We accept no liability for loss/damage due to fire, burglary, or other unforeseen causes beyond our control.
- Some items may require additional processing time. No deductions or claims can be made for delays.
- Tariff for designer wear will be decided case-by-case based on garment complexity, communicated after expert examination.
Payment Terms
- Company does not provide printed bills. Invoices will be sent by e-mail only to the registered email ID.
- Customers will be charged twice the regular amount for any express delivery.
- Customer must pay the entire amount after successful delivery of the order.
- For retail orders, payment by cash is preferred. Debit/credit cards are accepted if informed beforehand.
- Prepaid plans can be paid by cash or cheque. Plans are effective only after cheque realization.
- Tax will be charged over and above the rates mentioned on the website.
- Prepaid plans are valid only at the location where they were purchased.
Cancellation / Refund Policy
- Any extra amount paid for a retail order can be refunded upon customer request.
- Balance in "Prepaid" plans is non-refundable and cannot be transferred to another customer.
- Users can cancel at any time before actual pick-up. No cancellation charges will be levied.
- If Company denies processing any article, the order amount will be refunded or added to prepaid balance.
- Cancellation requests must be placed within 2 hours of article pickup.
- Once an order is punched and processed, it cannot be cancelled.
Coupons & Discounts
- Coupons can only be applied using The Wash Box Laundromat mobile app.
- Once an order is placed and invoice is generated, coupons cannot be applied.
- No two or more discounts/coupons/offers can be clubbed together.
Privacy Policy
- Company will never sell your personal information (phone number, address, email) to any third party.
- Company may hire third-party companies for limited administrative services (hosting, mailing, customer support, payment processing). These companies are only permitted to use your information for those specific services.
Other Policies
- Links To Other Sites: Company doesn't hold any liability for damages from content published on our website.
- Distribution of Information: The content of this website is intellectual property of Company. Any distribution will not be tolerated and shall be punishable by law.
- Prohibited Uses: Impersonating or imitating someone else shall be liable for legal action.
- Content Permission & Restrictions: Any imitation or distribution of content for any purpose is treated as infringement and is punishable by law.
- Changes To the Agreement: The above information is liable to change at any time without prior notice. Company shall not be liable for any loss incurred.
Our Locations
El Dorado
1308 N. El Dorado St., Stockton, CA 95202
Lincoln
1514 S. Lincoln St., Stockton, CA 95206
Jamestown
125 E. Jamestown St. #B, Stockton, CA 95207
Hours of operations open daily
7:00 am to 9:00 pm
7:00 am to 9:00 pm